“This company truly CARES about their customers! A quality so simple but so rare now! I just purchased a home and within a week the weather turned cold and I couldn't get my heater to work. My house was 53-57 degrees. I have two small children and had bronchitis/pneumonia when this occurred. My home warranty company sent out a technician on a Friday and basically didn't complete an assessment of what was wrong with my heat pump and furnace. When I say "complete", I mean he said I had no heat pump and I only had a furnace. The tech tried to tell me that changing from gas to electric would be what he recommended. Basically, $6200 to change out everything. I am a single mom and to be honest have no idea about heating and cooling. I talked to a friend (Dewayne Garrett) about this situation and the next thing I knew he came back from Montgomery with one of the technicians (Shannon Peppers) to come help me on that Saturday evening. Dewayne told his boss what was going on and that he wanted to make sure my girls had heat and their boss sent them straight to us. I can't begin to tell you how much this meant to me and my girls! Not only did they fix everything. They explained really what was going on. Needless to say, I did NOT have to pay that outrageous amount. (Come to find out I had a furnace and heat pump-how the first tech completely missed the whole pump, idk) This company was so easy to work with and their workers TRULY look after their clients. They look at you as a FAMILY member, not as someone you can CON out of money. I have had to deal with several contractors, inspectors, and etc during the purchase of this new home. Just because I am a female, most people take advantage of this, NOT Rhino Mechanical Inc. I HIGHLY recommend them! Thank you so much, Dewayne and Shannon! Your company is simply blessed to have these workers”
